A few things solve most problems faster than an email can:
Render failed or froze. Try Chrome or Edge on a desktop — they render fastest. If it still fails, send us the message shown in the export window.
The video looks blurry. Your cover image is probably too small. Upload at least 1200×1200 px for a crisp result.
Colors look wrong. Save your artwork as sRGB. Adobe RGB and CMYK files shift color in browsers.
Payment went through but nothing unlocked. Reload the page — the confirmation from Stripe can take a few seconds. If it still hasn't unlocked after a minute, email us with the payment receipt.
Refunds and technical issues
If a file you paid for failed to render or arrived corrupted, tell us what happened and we'll refund or re-issue it.